Shipping policy

The below table offers a guidelines for the products (with the exception of Bespoke), purchased through the website.

All products are handmade on demand, so during production, if we identify that any item cannot be delivered within this time we will inform you of the reason for delay, along with a proposed delivery date.

 Delivery Location Cost
Delivery Times
United Kingdom Free delivery on orders over £70.
£4.50 for orders under £70.
2 - 5 business days.
United States $20 (USD) on all orders. 4 - 10 business days.
Canada $25 (CAD) on all orders. 4 - 10 business days.
Australia $30 (AUD) on all orders. 4 - 10 business days.
Europe (Euro € Countries) €9 on all orders. 2 - 7 business days.
Europe (Non-Euro € Countries) £10 on all orders.* 2 - 7 business days.
Rest of the World £19.95 on all orders.* 4 - 10 business days.

*Please note where the above values is in GBP, any values will need to be converted into your local currency.

Delivery times are estimates based on our typical production lead times using Royal Mail Tracked and Signed delivery service. There are occasions where delivery times may exceed the times stated.

Bespoke Canterbury Bears products are handmade to order and can take several weeks to complete. Please let us know if there is a special date you require your bespoke bear for and we will always try to have the bear delivered by then whenever possible.

Customs & Import Duties

For deliveries outside of the UK, you are responsible for any local customs, tax or import duties that may be charged when your parcel reaches your country.