who are we …

CanterburyBears.com is a site operated by:  

Canterbury Bears Ltd,  Builders Square, Court Hill, Littlebourne, Canterbury CT3 1XU

+44 (0)1227 728 630

our products …

All Canterbury Bear’s products are hand-made and may vary in small ways from the images on the website. The exact pattern, colour or finish of the final bear may vary slightly from the image on your screen. We make every effort to ensure that our images are always accurate and any deviations are rare but colours can display differently due to computer screen settings. We are always happy for you to visit our workshop (please contact us to arrange) and may be able to send material samples upon request.

our guarantee & repairs …

Above your statutory rights we offer a 90 Day Money Back Guarantee if you return your bear in perfect condition in the original packaging with all labels and printed material. This return must be at your own cost.

We have every confidence in our products, they are handmade to the highest standard and very rarely need to be repaired. However, over a lifetime of love, they may need some TLC.  If you have a bear that needs structural repair eg. seams that have come undone, an unravelled nose, or loose eyes, we will repair this free of charge.  If there has been accidental damage (we know how much your pets like our products) then we can quote for a repair.  In either instance please contact us by email with images of the damage and we can discuss how to proceed.

your right to cancel & return items …

You have the right to cancel or return goods from Canterbury Bears without having to give a reason at any time within the “cooling off period” of fourteen calendar days, commencing from the date of order or receipt of goods, whichever is appropriate.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order or return the goods, the cost of the goods will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You do not have any right to cancel a purchase of bespoke goods; goods clearly personalised; or which by reason of their nature cannot be returned.


customs & import duties …

For deliveries outside of the UK, you are responsible for any local customs, tax or import duties that may be charged when your parcel reaches your country.

the legal stuff …

Each of the provisions contained in these terms and conditions shall be construed as being independent of every other and if any provision contained in the terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to the limitations on liability, such determination shall not affect the validity of the remainder of the terms and conditions which shall continue in effect.

These terms are governed by English  law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland  and Wales you may also bring proceedings in Scotland and Wales.

Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the law of England.

Note: images used on this website are either the property of Canterbury Bears or images which we have been granted permission to use. These images should not be copied and used without the explicit consent of Canterbury Bears or the relevant copyright owner.

language translations …

To facilitate the users of the Canterbury Bears website, dynamic content will use the Google translation service. Therefore, by choosing a language from the Google Translate option, the user will see the webpage translated to a language other than English. Canterbury Bears strives for accurate translations. However, automatic machine translation cannot guarantee accuracy. Therefore, this translation will not be entirely correct with the website content. In addition, differences in regional language, at times, as well as images and PDF documents on the website may not be translated. Canterbury Bears will not be held accountable for any consequences that arise from the translations provided by the Google service.

The content of this site originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. By choosing a language from the Google Translate option, the user accepts the legal implications of any shortcomings or differences in the translation.

Canterbury Bears does not guarantee in any way the accuracy of the translated content and is not responsible for any event resulting from the use of the translation by Google. By choosing a language from the Google Translate menu, the user agrees to withhold all liability and/or damage that may occur to the user by depending on or using the translation by Google.

For further information please contact us by email or call +44(0)1227 728630